Frequently asked questions

Yes. Most jobs booked in the morning are done the same day across Kuala Lumpur and Selangor. WhatsApp us your area and a photo of the problem and we'll give you the earliest slot.

We work every day from 8am to 10pm, including weekends. We don't run a night service: if something fails after 10pm, switch off the affected circuit if it's safe and message us for the first slot next morning.

All of Kuala Lumpur, most of Selangor (Petaling Jaya, Subang Jaya, Shah Alam, Klang, Puchong, Kajang, Bangi, Cyberjaya, Rawang and more) and Putrajaya. Prices are the same everywhere. Not sure? Send us your location.

WhatsApp is quickest: send your location, a short description and a photo or video of the problem. You can also call or use the booking form on our contact page.

Look for five things: prices you can see before you book, a fixed quote before any work starts, proper testing with meters rather than trial and error, a written workmanship warranty, and recent Google reviews from real customers. Avoid anyone who won't give a price until the work is done.

Yes. Every visit has a minimum charge of RM80, so if you have a few small things, such as a socket, a switch and a light, list them in one WhatsApp message and we'll quote them together in one visit.

Every visit has a minimum charge of RM80, which covers travel and finding the problem. Typical jobs: tripping repair RM150–RM400, a new power point from RM150, water heater installation from RM150 and DB box replacement from RM1,000. Our full price list is public.

Yes. We check the problem, explain it in plain words and give you a fixed price. Work only starts after you agree. If we find anything else, we ask first.

No. RM80 is the minimum charge for every visit and covers travel and diagnosis, so you know the least you will pay before we arrive. We keep it simple instead of hiding the cost in the job price.

Our prices include proper testing, standard materials, tidying up and a 12-month workmanship warranty. Very low quotes often leave out assembly, cable or testing, then add them on the day. We would rather show the real price up front.

Cash, bank transfer, DuitNow QR and Touch 'n Go eWallet. You pay after the job is finished and tested. Larger projects are paid in agreed stages.

Yes. Most customers buy their own fittings and we install them. We can also supply them at cost with the receipt shown.

All our workmanship has a 12-month warranty. If something we fixed fails because of our work, we come back and fix it free. Parts carry the manufacturer's warranty.

Yes, regularly. We follow your management office's renovation permit, working hours and lift booking rules, and keep noisy work to the permitted hours.

Yes. We mark out new points with you and your contractor, run the wiring before walls and ceilings are closed, and test every circuit before handover.

Usually a faulty appliance (often the water heater, fridge or washing machine), rain getting into an outdoor light or socket, old wiring, or an overloaded circuit. We test each circuit to find the cause instead of just resetting the switch.

Rain trips almost always mean water is reaching a live part: an outdoor light, porch socket, garden point or a cable joint in the roof. Lightning trips are usually a voltage surge. We find the wet point and seal or replace it, and can add a surge protection device.

The RCCB reacts to current leaking to earth, while MCBs react to overload or short circuit. An RCCB trip with no MCB trip points to leakage, often from a water heater element, a wet point or damaged insulation. An insulation test shows which circuit.

Both cut the power when current leaks to earth. Old voltage-operated ELCBs are less reliable and no longer used; a modern RCCB measures the leak directly and is the right choice. If your DB box still has an old ELCB, replacing it costs RM250–RM450.

A tiny spark when you plug in a switched-on appliance can be normal. A loud crack, repeated sparks, a burning smell or brown marks mean a loose or worn socket that is overheating. Stop using it and switch off that circuit.

Stop using it, switch it off at the DB box if it's safe, and contact us. A burning smell usually means a loose connection overheating, which needs fixing the same day.

Check the DB box first: a tripped MCB or RCCB is the usual cause. If nothing has tripped, it can be a loose connection, a failed breaker or, in 3-phase homes, one phase missing. If the whole street is dark, call TNB on 15454.

One flickering light usually has a failing LED driver, bulb or loose connection. Several lights flickering together, or lights dimming when the aircond starts, can mean a loose neutral, which needs checking quickly because it can damage appliances.

Yes. Instant water heaters in Malaysian homes should be protected by a dedicated 10mA RCCB, which trips faster than the 30mA main RCCB. Adding one to an existing heater point costs RM250–RM450.

We don't recommend it. Lighting circuits use thinner cable and smaller breakers, so a socket on one can overheat when a kettle or heater is plugged in. A new point should come from a socket circuit or the DB box.

Not usually. A 7kW single-phase charger suits most homes and charges a typical EV overnight. You only need 3-phase for an 11kW or 22kW charger, or if your home is already near its supply limit.

Warning signs are wiring over 25–30 years old, old fuses instead of an RCCB, warm or discoloured sockets, frequent tripping and flickering lights. An inspection tells you whether repair or rewiring is needed.