Privacy policy

What we collect

When you contact us by WhatsApp, phone, email or our booking form, we collect what you give us: your name, phone number, email address, service address or area, and details or photos of the job.

How we use it

• To reply to your enquiry, quote, schedule and carry out the work.
• To issue receipts, test reports and warranty records.
• To contact you about the job you booked. We don't send marketing without your consent.

Analytics and cookies

We use Google Analytics to understand how visitors use the site (for example, which pages are viewed and whether the WhatsApp or call buttons are used). This uses cookies and collects anonymised usage data. You can block cookies in your browser settings.

Who we share it with

We don't sell your data. We only share it where needed to do the job (for example, with TNB or your building management for an approved installation) or where the law requires it. Booking form data is stored securely with our database provider.

How long we keep it

Job records are kept for up to seven years for warranty, tax and safety records. Enquiries that don't lead to a job are deleted within 12 months.